There is no better assessment of a product or service than the one provided by the people who have purchased and used it. Here is a sample of the feedback that our customers have volunteered after implementing SilkOne in their practices.
I've used about 5-6 different software programs, for scheduling to billing, patient accounting and all of it. SilkOne provides all of the functionality I expected, and even more than I need. The versatility and depth is really terrific, lot's of bells and whistles. The layout is right-on, all in a chiropractic specific flow and all of the compliance tools you need.
I suspect clinic billing staffers are uncomfortable with this program, it could cut their hours because it's so efficient to use. SilkOne Chiropractic Software seamlessly blends the systems of visit documentation and 3rd party billing .... with relative ease. The screens update and fill very quickly and the servers have not stumbled once on us. The initiation takes time, and the support is there with immediate email acknowledgments and fixes, like provider PINs for Medicare etc.
All my computers are Macs and it's not a problem because it's cloud based. Also, I can take care of tasks wherever I feel like. The visit notes are so simple, and once the patient is loaded for the first visit, it's smooth sailing. After the chiropractors build up all of the sentences/macro's, the system almost runs on it's own.
Dr. Matt Waldron
I have been using Silkone for over a year! I really researched all the software and even went to The largest trade showin our profession (Parker, Vegas) and spoke to every vendor before signing up with Silkone...They were the only company that did it all! Patient demographics and history filled out by the patient via a web portal. Patients can make their own appointments online, checkbalances, print receipts etc. they sign in on an iPad in the office to update their symptoms, the encounter is fast. Billing is fabulous!
It is Internet based, so you don't need a special software install. Customer service is phenomenal! It isn't as pretty as other softwared, but it makes up for it in efficiency.They are even adding a feature soon that let's the patient pay their balance online. We are waiting anxiously for that, since we currently use PayPal on our website. I highly recommend them!
Dr. Nancy Cooper
www.drnancycooper.com (to view how we have it set up)
(BTW, our payment services mentioned above are now fully operational !)
First of all, I have had EHR software in my practice for the past 13 years. Last year was my first year with a competitor cloud based software which I would rate just average due to length of time to create exam and SOAP notes. I usually had to finish my notes at home, especially exam reports because it just took too long to create the note. But, now after a month with SILKONE, I never had to finish my notes or Exam reports at home. The ease of doing exam and SOAP notes is amazing. The one thing I love about this software, is that everything is on one window screen. You don't have to jump through different windows screens (such as other softwares) which takes too much time and effort. My office manager loves the billing aspect of the program too. It works well with Office Ally with auto remittance. Also, you can send out text and email reminders and just the marketing module of Silkone is worth the price of this program. The support and training was second to none. Their response to my questions were always within an hour and they even respond to your questions after hours, so support is the best I have every experienced. They really go out of their way to make you feel comfortable with the software. Last, the customization is so easy for this software,, so my notes never look CANNED. Overall, I would give an A rating for Silkone software. This Software is definitely a keeper for our practice.
Dr Ivan Nadler
"The best support I have had in, forever" !!
I have been in practice for 20+ years and have used many softwares in my practice: ( RAPID, EZ BIZ, Report Master, SOAPe, Practice Studio, Platinum System, Clinic Dr) and have tested a lot more. I always was embarrassed to have my notes read by any body. No system matched what I wanted. I no longer have that embarassing fear and I know that the notes are BULLETPROOF compliant and fast...I have looked at systems and they all say yeah, you can write compliant notes, but how do you know? With SilkOne you know. Make sure you ask for the compliance side, you will go to bed and sleep without having to worry about your notes.
[Love] how simple and easy to use. Silkone has everything you need for the office. Billing is done easily in a few steps. The customer service is outstanding…Cons? Nothing. Silkone has everything you need.
Dr Lee Weiner
"...I just wanted to thank you for taking my idea and putting it into SilkOne EHR...I love SilkOne EHR !!"
I just wanted to thank you for taking my idea and putting it into SilkOne EHR. I am very excited to be able to use it as I admit there are times when life happens and I get a little behind in my documentation or the patient actually misunderstands initial instructions and just puts the symptoms in the system incorrectly. And so, there are times when you just have to do some catch-up work. This "same as last time symptoms button" makes it so easy to enter several day notes at one time if you need to. Of course, if everything is done correctly on the first visit, the system automatically carries over the symptom details from the last visit anyway. I so very much appreciate your working with me to save me time with excellent documentation. I love SilkOne EHR !
Dr Rob Sheely
"Couldn't be happier with SilkOne."
We are just starting with SilkOne...after our former software company sold out..the new company would no longer support us. Couldn't be happier with SilkOne. Great training and support.
Dr Jim Diesen
SilkOne is the most no-nonsense Chiro Office Software available.
Right when I saw it, I knew it was developed by a real doc and not some computer geek lay-person who doesn't understand real-life functionality. The wrong software can make you lose your mind and your money. I do feel that if you aren't using SilkOne, you aren't making the best use of your time, effort and money. SilkOne Chiropractic Software doesn't charge anywhere near what it's worth.
Daniel Farkas DC
Thank you for your wonderful customer service!! Your billing service is very efficient and has taken a lot of stress out of our office and given us more time to focus on patient care.
Brauchla Family Chiropractic
It is easy to use, very customizable, and great for billing. Our billing assistant has worked with software for the last 20 years and this is by far her favorite. We use it for emailing our newsletters out to patients all the
time. We also love that it is cloud based so you don't have to worry about waiting for software upgrades and only doing it on certain computers. I've been able to work on patient notes in hotels, airports and on the road. I can't tell you how many times we have booked patients on the road by checking the schedule on our iPhone !! I would recommend SilkOne Chiropractic Software to everyone !!
Cortney M. Dice, DC
"...this system is going to save our office time and money, and allow my staff to get back to taking care of people, and allow my wife and I to also enjoy our lives once again."
During the past few months, my staff and I have started the major task of integrating our 23 year old practice away from our original software into SilkOne. As anyone that has been in practice for a long time can imagine, this is a daunting task. We are working diligently to learn the system, put in all the patient's and get the system rolling. I am very pleased with the service team at SilkOne. From the very responsive owners of the company, to the entire support team, that are making the transition as easy as possible.
From the doctor standpoint, I have been able to ask questions, and learn more about the system, when I have been in need of small changes that would help enhance the system for our office as well as all offices on the system, the SilkOne team is amazingly fast to respond, and learn how the program can be made better.
The fact that it is an online based system as opposed to a system we run on our own serve, allows them to make changes quickly and more efficiently than I have ever experienced in all the years of practice. I am a workflow detail oriented person, so when I have ideas on how the system may be helped by tweaking some things, they listen and for that I am grateful.
I can see how over the years, once we are settled in and running, this system is going to save our office time and money, and allow my staff to get back to taking care of people, and allow my wife and I to also enjoy our lives once again. Thank You SilkOne Team, I look forward to the system getting even better.
Dr Jeffrey Ben-Ezra, Hazlet, NJ
I recently started using the Silkone chiropractic office solution. I can tell you without hesitation that this is truly a great system! I have been with a different software company for the past 15 years, using their billing system and SOAP note software. I often times reached a point of utter frustration due to the difficulty using their software, it was so slow that I would spend hours catching up on my daily notes. With SilkOne Chiropractic Software my notes are done at the end of the shift and the majority of billing has also been sent out by days end!!
The system also allows you, the doctor, to easily access reports, patient files, stats…Its GREAT!! Anant has worked closely with me and the staff to get us up and running as smoothly as possible, it has really been quite easy.
In summary, SilkOne is a wonderful system for a busy chiropractic office. The system was easy to implement, actually fun to use and will absolutely save time and money. I give it my highest recommendation.
Dr. Jay Dawson
Woodland Wellness, WA
We really appreciate the fantastic support and your willingness to evolve the Silkone program to help your clients! That is exceptional.
Nathan Sivananda, DC
Mount Shasta Chiropractic & Wellness
I just wanted to let you know what a good job your tech support is doing. I have had a lot of questions. They get back to me quickly and write outhow to use the program. When that didn't work and I had more questions Ani called and immediately set up a meeting on my computer and showed me how to do it.
They also wrote out notes while we were doing it so I would have something to refer to later. I have worked with David and Ricky and they have been really good at getting back to me.
Thanks for your great customer service.
Dr. Heather Gray
I hope this letter finds you well. I just want to let you know that we printed all of the billing with E&M codes and sent them out. I wanted to personally thank you for giving us a hand on this issue. This was a tremendous help to us and I really appreciate it. I have always recommended SilkOne to all of my colleagues and will continue to do so. You guys are awesome.
I am a practicing chiropractor in South Jersey and have been in same location for 25 years. My software for my office was running very slow and became cumbersome for practical utilities which led me to consider upgrading my office software to another system. I began looking at systems in the late summer of 2010 and believe I have discussed, talked directly too, and reviewed almost every system available and there are many. I came across a SilkOne demo which seemed to be very easy to use but had a lot to offer for my office. After still many months of narrowing my new software system down to three choices I chose SilkOne.
There are many good systems on the market and the three I had narrowed down to would probably all have worked in an improved manner from my older system but it was SilkOne that had the most internal confidence in their own system which is what pushed them in front of the other two. I have been using a dedicated server system for my older system and considering a "cloud based" system at first was new and frankly a little scary to me and my office. However, after completing just a few demo's it was easily apparent that a cloud based system would not only be very easy to set up but can be reviewed from my home if needed as well. The confidence from the company is overwhelming. I have never felt taken advantage of in any manner as everything is very clear to understand. SilkOne required no contract or commitment as they are confident that once I am using the system I will not leave (which is very true). There was only a small fee for training time and no equipment to purchase as all that is required is an internet connection. SilkOne Chiropractic Software has a monthly service fee and the service has been outright extraordinary.
I would not put my name on anything if I wasn't confident of the service provided and to date every time any of my office staff has needed to get in contact with SilkOne we have always reached either a live person or had a call back in a very timely manner. Every question has been answered in an extremely courteous manner and we have had suggestions and ideas which are specifically targeted just for my office and all suggestions have been accommodated in positive manner. I am a very happy and truly satisfied SilkOne Chiropractic Software customer and am also very happy that I have made the correct decision for my office. The use of SilkOne from one screen to another is performed with very few clicks and the abilities of this program seem endless and I am excited to see how SilkOne is able to make my time more efficient to service my patients.
Thomas C. McGillick, B.S., D.C.
Just wanted to send my compliments about Ricky! SilkOne is lucky to have him! You guys have a great team there! Everyone has been so awesome and helpful!
Back Office Manager, Chiropractic Office, Pleasant Hill, CA
Lee Weiner, DC
9 Davison Ave.
Oceanside, NY 11572
If I can do it, ANYONE can ! ...man you have a great product on your hands. I have been SOOOOOOOO impressed with Anant. He is on top of it all and has never made me wait for answers. He is very customer service oriented. Thank youfor helping us...
Dr Thomas Myers
World Class Health Center
I am so grateful for having picked Silk One as my software company for my Chiropractic practice. I used to sit at my desk for about 2-3 hours writing soap notes, something that was very dreadful!
Since I began using Silk my notes are always done when I leave my office. Another real awesome thing about silk is the billing portion. I have fired my outside biller (saved about $1500 a month) and now do my billing 3 times a week from my PC in my office. It takes me just a few minutes to send out my claims and I get paid in about 10-15 days on most of my insurance claims, thats really cool.
Thank you so much Silk One team!
P.S. that customer service is great too.
Dr. Dave Acosta
Acosta Chiropractic, Inc.
I have owned several software systems, none have streamlined my office like Silkone’s. Plus there is no one on the market that customizes the software to the user as you do and in a timely fashion. While switching over to your software your support even stepped in and helped resubmit Medicare files that had been problem children for us.
I love the fact that I can work on files, check my schedule, run reports from anywhere that I have internet. Having multiple offsite backups is also a relief, I am glad I am no longer the part time networking guy in my office…no more servers. Thanks for the great service, I keep waiting for the honeymoon period to wear off as with some companies where they don’t remember you quite as well after you sign up, but your service has remained great.
Jon R. Gray D.C.
Jon R Gray Chiropractic Center
Prior to SilkOne-EMR, we were doing Paper notes and Paper Billing. With SilkOne, everything is electronic! That alone has speeded up the process of treating patients, from initial visit to daily soap notes to billing. In addition, SilkOne has been extremely responsive to customize the software to meet our specific needs and their Customer support is incredible. I have Anant's cell phone number!
SilkOne Chiropractic Software-EMR is going to make our practice grow, grow, grow!
I would absolutely recommend SilkOne to other Doctors who want to stream line their practice, modernize to EMR, and make practice life easier on a day to day basis.
Dr. Todd Caughey
Cool Springs Back and Neck Care
Thanks SilkOne for the easy to use, streamline software product. We had been searching for a way to make our office flow better and you have solved our problem. We now collect money up front from patients, schedule patients out for their apts, plus all SOAP notes are electronically stored. Everything including creating mailing labels for our newsletters is in the system. Plus your customer support is exceptional.
Director, Olathe Chiropractic and Franklin County Chiropractic
A fellow chiropractor referred me to SilkOne, and I am grateful for that. With SilkOne, my office has become much more efficient in helping more patients, with less paperwork involved. SilkOne Chiropractic Software has provided me the same type of quality of software system as others that cost hundreds more per month to utilize. With their system being web-based, it has also afforded me the luxury to work on notes from home, without having to go up to the office.
I cannot recommend SilkOne enough. It has enabled my practice to grow to higher levels than ever before, helping us to save more lives, which is what chiropractic is all about!
Dr. John J. Madden
Madden Family Chiropractic
Prior to SilkOne, we were using a very expensive System, with huge upfront cost and high upgrade fees each year. We were also having to manage and maintain our own Servers and do daily backups. And most of all, we couldn't even use many of the features like SOAP Notes, because it was very cumbersome and very time consuming.
We decided to switch to SilkOne because we got a much better System at much lower cost and we could make our Office Paperless, which we couldn't even do with our previous System. Also, SilkOne, being Web-based, it has eliminated the maintenance, installation or upgrade headaches. Now, I can access all my Office records from home!
SilkOne Chiropractic Software has also simplified and automated our Billing and we were able to further save money by bringing our Outsourced Billing, back "in-house" and better manage it. Thank you SilkOne!
Dr. Josh Nelson
Family Health and Wellness
SilkOne is the first chiropractic practice management software I have seen to do exactly what I always wanted in practice. Not only is it custom designed but it is also webbased so you can access your office from anywhere on planet earth.
This is a big plus because how many times was I sitting at home wondering what my stats were for the month etc, well now you can work on your office from home. I recommend it to all my clients and members. This is the best that has happened in chiropractic practice in a long time.
And the cost is incredibly low for what you get, I don't know how Anant is making it work at this price. By the way Anant is the nicest guy you can meet and he gives you full support. I am 100% behind his product.
Dr. Erich Breitenmoser
Founder of PracticeWealth.com
It took a while for me to get the hang of it, but well worth it! No more time wasted pulling charts or putting them away! No more time wasted figuring out monthly stats-it's already automatic! And best of all, an insurance company asked me for progress note details. Ugh!
But now all I do is click Print, and the notes look Beautiful! I was actually proud to send them to the insurance company and am quite confident I'll get paid quickly! Also, Anant is as great as you are about answering questions super fast!
Amazing customer service.
Anyone who's not using this is crazy, and probably doing too much paperwork!
Dr. Jacqueline Whalen
Whalen Chiropractic, Inc.
I think most practitioners would agree that they enjoy working with patients, but HATE the paper work. I realized that I not only limited my practice as a result, but that I also did not have a handle on Insurance billing and my stats because I had farmed them out to minimize my stress.
No more. Silkone greatly minimizes the aggravation with not just SOAP notes, but billing, posting, and keeping tract of stats, without the hassle of backups. We now do everything between my front desk person and I, without having to pay someone to do billing, with much less stress and knowing exactly how to bill and where I stand at any given time.
And to be able to access Silkone Chiropractic Software from anywhere is a huge bonus.
Dr. Patricia Salvitti
Again, I am so happy to be back with all of you. Although my stress level is fairly high right now in trying to get everything in from the previous billing system into Silkone so we can actually get some money, it diminishes tremendously knowing I have this great team in Silkone behind me!
If you ever need a referral, let me know. I have enough experience with those other insane programs to encourage anyone that Silkone is the ONLY choice!
Have a great day!!! And you are very welcome!
Life Chiropractic Center
I just filed a few non-medicare and didn't have any issues. So far with my acute care medicare patients the scrubber worked perfectly. I will check some of my maintenance patients tomorrow to make sure all aspects are ok on the scrubber.
Thank you so much for adding that. You have made our lives much simpler since it will prevent mistakes sent to medicare. I greatly appreciate the speed and professionalism of all the tech support staff with our issues. Top notch support for the software.
What I like most about this software is the patient portal. It allows us to send a link to a new patient so they can fill out their intake form online. The information from the intake form gets automatically populated into the system so there is no double entry of the data. This saves a lot of time for both the staff and the doctor. Also being able to access the software from any device (I have even scheduled patients for appointments at health fairs, etc on my phone) is a huge plus.
Dr Chris Reed
Needed EHR program that was affordable, cloud based portability, no long term commitment, would produce concise and accurate notes. Silkone does all this. [SilkOne EHR] allows me to produce concise yet complete notes. It is adaptable to different techniques. It is portable thanks to the cloud, I can do notes anywhere. Support is very good. Multiple B/U systems.
Dr William Treichel
I have been using SilkOne for about 1 year...very easy to use...easy to follow training videos. The software is well thought out. Easy to teach employees who have no idea how to work in a chiropractic office.
Dr David Boynton
I have used a few other EHRs and I have been most happy with SilkOne. They have a great team, the system is cloud-based and user-friendly, and it's affordable.
Dr Matt Schulke
I love SilkOne!! It's allowed me to fire my billing company and bring everything in house. The notes are terrific once everything gets customized the way that you want it. Being truly "web-based" allows me to do notes or check my schedule from anywhere. It even emails my patients with reminders! I tell everyone about SilkOne. [I love] EVERYTHING!! Ease of use, cost, reports, billing process, the list goes on and on and on......
Dr Bo Brooks
Thank you so much for creating your software. Before using SilkOne-EMR, we had one program for SOAP notes, one for billing, patient accounting, and scheduling. Not to mention as my practice grew, I had to buy a new program each year to meet my ever increasing standards.
But SilkOne-EMR solves all my problems. It integrates all of these systems into one feature that I can access online from any computer, even at home! Not only is SilkOne Chiropractic Software-EMR a better deal than Platinum system, you don''t have any expensive hardware to buy.
Not only have you saved me tons of money, but you have also lowered the stress on my office and myself tremendously. Thank you!
Michael Beck, D.C.
Beck Family Chiropractic
...these guys rock 24/7...
Dr Alejandro Lazo, DC